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Box Office Associate

Olney Theatre Center is looking for energetic, enthusiastic and customer service-oriented individuals to join our box office team selling over 100,000 tickets a year and serve as a key point of contact between Olney Theatre Center and its audience. Excellent people-skills are essential and you must be comfortable with computers and precise with data entry. Knowledge of Tessitura or another CRM (Salesforce, Spektrix, Convio) is a plus but not essential. You must be available to work a variety of hours including evenings and weekends depending upon show schedule. Duties include but are not limited to:

  • Serve our customers both in-person at the Box Office window and via phone to sell tickets, assist members exchanging tickets in their packages and provide all information about show schedules, ticket prices and planning a visit to Olney Theatre Center. The ideal candidate will also pro-actively present “up-sell” options to patrons to provide them with the best service and the best deals for repeat trips to Olney Theatre.
  • Assist Box Office Supervisor with processing season ticket memberships as well as manning our membership table during select performances.
  • Serve patrons at the will-call window prior to performances and work with the Box Office Supervisor and House Manager to trouble-shoot customer issues and complaints. 
  • Monitor and reconcile all cash drawers at end of shift. 
  • Assist Box Office Supervisor to prepare seating manifests for all venues and update all information for various promotional events.
  • Ensure compliance with all ticket sales policies and procedures while demonstrating the highest levels of customer service.
  • Be a collaborative teammate to other Olney Theatre Center employees to ensure a safe and supportive work environment free from bullying and any form of sexual harassment as outlined in the employee handbook.

Email with resume and cover letter to apply. No phone calls.

Box Office: 301.924.3400

Open Wednesday - Saturday: 12:00PM - 6:00PM

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