Box Office Associate

Position Title: Box Office Associate
Position Type: Part-Time

Olney Theatre Center is seeking energetic, enthusiastic, and customer-focused
individuals to join our Box Office team. Our box office sells over 100,000 tickets
annually, and team members serve as a key point of contact between Olney
Theatre Center and its audience.

Qualifications:

-Excellent people skills and a strong commitment to customer service.
- Comfortable using computers and precise with data entry.
- Knowledge of Tessitura or another CRM (Salesforce, Spektrix, Convio) is a
plus but not required.
- Availability to work a variety of hours, including evenings and weekends,
based on the show schedule.

Key Responsibilities:

- Serve customers in-person at the Box Office window and via phone: sell
tickets, assist with ticket exchanges, provide show information, and help
plan visits to Olney Theatre Center. Proactively offer “up-sell” options to
enhance the patron experience.
- Assist the Box Office Supervisor with processing season ticket memberships
and staffing the membership table during select performances.
- Manage will-call service before performances and collaborate with the Box
Office Supervisor and House Manager to resolve customer issues or
complaints.
- Monitor and reconcile all cash drawers at the end of each shift.
- Assist in preparing seating manifests for all venues and update information
for promotional events.
- Ensure compliance with all ticket sales policies and procedures while
delivering the highest level of customer service.
- Collaborate with other Olney Theatre Center employees to maintain a safe
and supportive work environment free from bullying or sexual harassment,
as outlined in the employee handbook.

To apply, please send your resume and cover letter to patrick.serrano@olneytheatre.org