Position: Box Office Sales Supervisor
Supervisor: Box Office Manager
Description: The Box Office Sales Supervisor is the team leader and supervisor for Box Office Sales Associates and operations. They model superior customer service and seamless problem-solving to ensure an exceptional patron experience.Reporting to the Box Office Manager, the Box Office Supervisor is responsible for the Sales Associates and is a primary public-facing employee. They are an integral part of the Sales and Patrons Experience department and work in concert with the Front of House staff.
The Box office Supervisor will:
- Open/close the Box Office.
- Supervise the work of Box Office Associates to ensure adherence to quality
- standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding
- policies and procedures.
- Train new Box Office Associates.
- Assist patrons with membership, ticket sales, and exchanges.
- Answer patrons' inquiries by email and over the phone.
- Solve seating and ticketing issues.
- Process ticket donation and comps requests.
- Process third-party ticket sales on Tessitura.
- Carry out each show's manifest and seating map and deliver them to the House
- Manager.
- Assist the House Manager during the first half of the show.
- Attend Box Office meetings.
- Maintain proper relationships with the Tessitura PRAC support desk.
- Make sure the Box Office is clean and organized
- Change the box office phone messages and timers.
- Help associates answering phones.
- Assist the Box Office Manager in most areas of box office management.
Skills and Qualifications:
- Excellent customer service skills.
- Three years of experience supervising staff.
- Knowledge of principles and methods for showing, promoting, and selling
- products or services.
- Great organizational skills.
- Great conflict resolution skills.Good communication skills
- High School Diploma, Associate or bachelor's degree.
- Working knowledge of MS Office applications, Word, Excel, and PowerPoint.
- Knowledge of the Tessitura ticketing application is a plus.
How to Apply
Please submit by any means (Cover letter, resume, etc.) that best represents you and
your work to jobs@olneytheatre.org; no calls, please. Include and highlight any skills or experiences most crucial to this position. Depending on the volume of responses, we may only be able to respond to candidates we wish to interview.
About Olney Theatre Center
Located ten miles north of Washington, DC, in arts-rich Montgomery County, Maryland, Olney Theatre Center is one of the DMV's most acclaimed theater companies. Founded in 1938 as a summer stock company on the Straw Hat circuit, Olney Theatre is now a $10M/year professional regional theater and performing arts center operating four venues, including an outdoor stage, on its 14-acre campus. Legendary performers Tallulah Bankhead, Helen Hayes, Sir Ian McKellen, Tandy & Cronyn, and Olivia de Havilland trod the boards in the early days. With a more recent turn towards new work, creatives with Tony and Grammy Awards and Nominations, OBIEs, and MacArthur Genius Grants have premiered their work here, like Moises Kaufman, Sergio Trujillo, Khiyon Hursey, Ken-Matt Martin, and Lauren Gunderson, as well as popular stage and screen artists such Mason Alexander Park, Natalie Weiss, and Alan Muraoka, among others. Olney Theatre Center produces a diverse array of work for a multi-generational audience including musicals and plays, world premieres, and familiar titles; presents the work of nationally and internationally recognized companies and artists; and operates robust education and community engagement programs. Along with Baltimore's Centerstage, Olney Theatre Center is one of Maryland's two state-designated theaters. Olney Theatre Center has been recognized for its work with over three dozen Helen Hayes Awards, and with grants from the National Endowment for the Arts, the Maryland State Arts Council, the Shubert Foundation, the Eugene B. Casey Foundation, and more.
