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Position: Box Office Sales Supervisor
Supervisor: Box Office Manager

Description: The Box Office Sales Supervisor is the team leader and supervisor for
Box Office Sales Associates and operations. They model superior customer service
and seamless problem-solving to ensure an exceptional patron experience.
Reporting to the Box Office Manager, the Box Office Supervisor is responsible for
the Sales Associates and is a primary public-facing employee. They are an integral
part of the Sales and Patrons Experience department and work in concert with the
Front of House staff.

The Box office Supervisor will:

  • Open/close the Box Office.
  • Supervise the work of Box Office Associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Monitor and assign cash drawers to associates at the start of each workday.
  • Train new Box Office Associates. 
  • Assist patrons with membership, ticket sales, and exchanges.
  • Answer patrons' inquiries by email and over the phone.
  • Solve seating and ticketing issues.
  • Process ticket donation and comps requests.
  • Process third-party ticket sales on Tessitura.
  • Carry out each shows manifest and seating map and deliver them to the House Manager.
  • Assist the House Manager during the first half of the show.
  • Attend Box Office meetings.
  • Maintain proper relationships with the Tessitura PRAC support desk.
  • Make sure the Box Office is clean and organized.
  • Change the box office phone messages and timers.
  • Help associates answer phones during busy days.
  • Assist the Box Office Manager in most areas of box office management.

Skills and Qualifications:

  • Excellent customer service skills.
  • Three years of experience supervising staff.
  • Knowledge of principles and methods for showing, promoting, and selling products or services. 
  • Great organizational skills.
  • Great conflict resolution skills.
  • Good communication skills.
  • High School Diploma, Associate or bachelor's degree.
  • Working knowledge of MS Office applications, Word, Excel, and PowerPoint.
  • Knowledge of the Tessitura ticketing application is a plus.

Email with resume and cover letter to apply. No phone calls.

Box Office: 301.924.3400

Open Wednesday - Sunday: 12:00 PM - 6:00 PM

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